Protect your GoldenStride™ shipment against damage and loss.
At notdusk™, we are committed to providing you with high-quality products and exceptional customer service. We want you to be completely satisfied with your purchase, and we offer a 30-day guarantee to ensure your happiness. If you are not satisfied with your purchase for any reason, please contact us at support@notdusk.com.
Please note that any changes or cancellations to an order must be made within 24 hours of placing the order. After this timeframe, we may not be able to accommodate your request as the order will have already entered the processing phase. If you do cancel your order within 24 hours, we will process your refund within 10 business days.
We offer a 30-day return policy for unused items that are returned in their original packaging.
Please note that we cannot accept returns on custom or personalized orders, as these items are made to your specifications. As well as bulk orders and gift cards.
To initiate a return, please email us at support@notdusk.com within 30 days of delivery and provide your order number and reason for the return.
Please note that customers are responsible for the cost of return shipping.
Please allow up to 40 business days from the date we confirm your refund to process. If you do not receive your refund after we have confirmed it has been processed and successfully refunded, please contact your financial institution.
We do not issue refunds for items that have been used, worn, or damaged through normal use or misuse. We also do not issue refunds if your order does not arrive or is wrong due to factors within your control (e.g. providing the wrong shipping address).
All refunds are processed in Great British Pounds (£GBP), the same as the original purchase. Please note that customers are responsible for any fees associated with foreign currency transactions or exchange rates.
For Products with 60 Day Money-Back Guarantee Results from using our products can vary based on the individual. We understand that everyone's experience is unique, and results might not always be immediate.
We take great care in packaging our products to prevent damage during shipping. We consider an item damaged if it has a defect or if the product is physically broken. Damaged packaging that occurred during shipping such as dented boxes, etc. with a product in good condition is not considered damage.
If your item arrives damaged, please let us know within 48 hours of delivery. To report a damaged item, please email us at support@notdusk.com and include a clear photo of the damage. We will determine if you are eligible for a replacement at no cost to you. We do not refund, replace, nor accept returns for items damaged through normal use, wear and tear, or misuse.
While we strive to deliver your order in a timely manner, we cannot be held responsible for any shipping or delivery delays that are outside of our control, including those caused by the courier, customs, or other factors and issues that may occur during shipping. If you experience any problems with your delivery, please contact the courier directly for assistance. We are not responsible for any lost, stolen, or delayed packages.
To protect against fraudulent activity, we verify all billing and shipping addresses to ensure they match the information on file with the payment processor. We also monitor all transactions for suspicious activity and may request additional information from the customer to verify the transaction. If we suspect fraudulent activity, we reserve the right to cancel the transaction and notify the customer immediately.
Please note that we reserve the right to modify this Return & Refund Policy at any time, and it is the responsibility of the customer to review the most recent version of the Return & Refund Policy before purchasing and using our products. By purchasing and continuing to use notdusk™ products, customers are indicating their acceptance of this Return & Refund Policy.